Privacy Policy

Frank Dex Devs ("we", "us", "our") is a web and software development agency based in Nairobi, Kenya. We operate the website frankdexdevs.org and provide web development, software development, SEO, and digital services to businesses worldwide. You can contact us at [email protected] or +254 712 123 456.

We collect information you provide directly to us, including:

• ✦ Contact form submissions: your name, email address, phone number, and message content when you complete our contact form.
• ✦ Consultation bookings: name, email, business details, and project requirements when you book a consultation.
• ✦ Communications: records of correspondence when you email or message us.

We also collect limited technical information automatically when you visit our website, including your browser type, referring URL, pages visited, and approximate location (country/city level only). This is collected via standard server logs and analytics tools.

We use the information we collect to:

• ✦ Respond to your enquiries and provide the services you request
• ✦ Communicate with you about your project during and after delivery
• ✦ Send administrative information such as updates to our terms or policies
• ✦ Improve our website and services based on usage patterns
• ✦ Comply with legal obligations

We do not use your personal information for unsolicited marketing without your explicit consent.

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• ✦ Service providers who assist us in operating our website and delivering services (such as email delivery services, hosting providers). These parties are contractually obligated to keep your information confidential.
• ✦ Legal authorities if required to do so by law or in response to valid legal process.

All service providers we use are selected to meet appropriate data protection standards.

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required by law. Contact form submissions are typically retained for 24 months. Project-related communications are retained for the duration of our business relationship and up to 5 years thereafter for legal and accounting purposes.

Depending on your location, you may have the following rights regarding your personal information:

• ✦ Access: request a copy of the personal information we hold about you
• ✦ Correction: request that we correct inaccurate or incomplete information
• ✦ Deletion: request that we delete your personal information in certain circumstances
• ✦ Restriction: request that we restrict how we use your information
• ✦ Portability: request your data in a machine-readable format

To exercise any of these rights, please email us at [email protected]. We will respond within 30 days.

Our website uses cookies and similar technologies to enhance your experience. These include:

• ✦ Essential cookies: required for the website to function correctly (session management, security)
• ✦ Analytics cookies: help us understand how visitors use our site (we use privacy-respecting analytics tools that do not track individuals across sites)

You can control cookies through your browser settings. Disabling essential cookies may affect website functionality.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our website uses HTTPS encryption. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Frank Dex Devs is based in Kenya. If you are contacting us from outside Kenya, your information will be transferred to and processed in Kenya. We take appropriate steps to ensure that any such transfers are conducted in accordance with applicable data protection laws.

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website and updating the "Last updated" date at the top of this page. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

• ✦ Email: [email protected]
• ✦ Phone: +254 738 989 169
• ✦ Address: Nairobi, Kenya